The Cost of Saying No
Sometimes leadership isn't about saying yes. Sometimes it's about standing in a room full of people who have already committed themselves to a mistake and having the courage to say no. Not because it's popular. Not because it's politically advantageous. Because it’s the right thing to do.
The Long Way Around Ego
I lost my temper at a Harley service counter over a warranty repair. I wasn’t wrong to be frustrated, but I didn’t love who I was in that moment. Sometimes humility takes the long way around, but it usually gets there.